{
  "schema_version": "1.0",
  "policy_id": "pneu007-cancellation-refund",
  "version": "2026-10-09.1",
  "effective_from": "2026-10-09",
  "business": "Pneu 007",
  "fictional_business": true,
  "authority": {
    "kind": "owner_defined_merchant_terms",
    "description": "Obchodní podmínky zadané majitelem pro fiktivní Pneu 007. Publikace není aktivací rulebooku ani udělením provozních oprávnění agentovi.",
    "rulebook_activation": false
  },
  "cancellation": {
    "scope": "unperformed_service",
    "changes_allowed": true,
    "change_fee_minor": 0,
    "cancellation_fee_minor": 0,
    "recommended_notice_hours": 24,
    "recommended_notice_is_condition": false,
    "late_cancellation_fee_minor": 0,
    "no_show_fee_minor": 0,
    "shop_cancellation_refund_percent": 100,
    "request_channel": "staff_with_order_number",
    "effective_when": "recorded_and_confirmed_by_staff",
    "completed_service": "not_cancellable_owner_reviews_complaint",
    "changes_subject_to": "staff_confirmation_and_available_capacity"
  },
  "refund": {
    "unperformed_service_percent": 100,
    "late_cancellation_percent": 100,
    "no_show_percent": 100,
    "amount_basis": "verified_actual_paid_service_or_deposit_amount",
    "include_unpaid_balance": false,
    "include_spent_network_fees": false,
    "default_destination": "original_payment_method",
    "alternative_compensation": "owner_agreed_same_payment_asset",
    "fiat_conversion_for_test_assets": false,
    "acknowledgement_business_days": 1,
    "owner_action_business_days": 3,
    "owner_action_starts_after": ["cancellation_accepted", "original_payment_verified"],
    "owner_action": "initiate_refund_or_arrange_manual_compensation",
    "unconfirmed_refund_follow_up_business_days": 5,
    "follow_up_starts_after": "refund_initiation",
    "deadline_kind": "human_operating_service_level",
    "funds_arrival_deadline_guaranteed": false,
    "business_calendar": {
      "weekdays": [1, 2, 3, 4, 5],
      "timezone": "Europe/Prague",
      "description": "Pracovní dny pro tyto lhůty jsou pondělí až pátek v časovém pásmu Europe/Prague."
    },
    "unknown_original_payment": "reconcile_original_transaction_before_any_refund_no_duplicate_charge",
    "completion_evidence_any_of": ["provider_confirmed_refund", "verified_external_compensation_proof"]
  },
  "payment_routes": {
    "masumi": {
      "network": "Cardano Preprod",
      "asset": "test-ADA",
      "refund_window": "check_provider_unlockTime_before_request_when_available",
      "after_payout_or_closed_window": "owner_arranges_manual_compensation_in_test_ADA",
      "test_asset_has_fiat_refund_value": false,
      "technical_window_is_shop_cancellation_deadline": false
    },
    "stripe_link": {
      "refund_execution": "owner_manually_at_provider",
      "automatic_refund_tracking_in_legacy": false
    }
  },
  "implementation_notes": {
    "policy_is_not_automated_capability": true,
    "automatic_deadline_scheduler": false,
    "agent_refund_authority": false,
    "agent_allowed_actions": ["explain_published_policy", "check_payment_and_refund_status", "refer_request_to_owner"],
    "manual_compensation_is_not_provider_refund": true,
    "pending_request_is_not_completed_refund": true,
    "new_rulebook_requires_separate_human_approval": true
  }
}